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Appeal Status: Denied
Unfortunately, your appeal has been denied.
The reason for your appeal being denied is below. Please read it carefully and, taking into account the information given to you, please submit a new appeal containing the requested information. We will then be able to review the account and take appropriate action.
Creation Details
We require details from when you first created this account, such as the location, date and IP address, if known. The more information you can provide, such as the country/state or city, as well as an approximate date of creation, are very good indicators of account ownership.
Subscription Details
Credit/Debit Card Subscriptions - If this account's subscription has ever been paid for using a credit or debit card, then you should include the earliest subscription Agreement ID for this character. For newer agreements, the Agreement ID was given to you when you submitted your card details and created the agreement. Additionally, you can find your Agreement ID in the payment receipt emails you will have received from WorldPay. Your Agreement ID is the last number in the 'cartID', separated by a colon (e.g. if the cardID is myusername_12121212:123456, the Agreement ID would be 123456).
For older FuturePay agreements, this can be found in the FuturePay agreement confirmation email sent by WorldPay. If you no longer have your FuturePay ID, please log on to Worldpay Shopper Management, where you can find this information.
Please also try to include the earliest transaction ID from your credit/debit card subscription payment receipt emails from Worldpay.
PayByPhone/SMS Subscriptions - If this account's subscription has ever been paid for using our PayByPhone or PayBySMS service, please include the earliest PIN number (issued to activate your credit) that you can find.
PayByCash Subscriptions - If this account's subscription has even been paid for using PayByCash, please provide details about the date you purchased your subscription and how long the subscription was for. If you have any additional information, you may include it in the large text box at the bottom of the appeal form.
Please go back to the Main Menu if you wish to submit your appeal a***n with new information.
